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frequently asked questions

Q. WHAT TIME WILL THE MUSIC END?
A. Approximately 10.15pm – 10.30pm

Q. WHERE CAN I BUY TICKETS?
A. Tickets are available online and through Ticketmaster

Q. CAN I BRING AN UMBRELLA?
A. No as they can restrict the view of those behind you.

Q. WHERE CAN I COLLECT TICKETS?
A. Pre-booked tickets will be available for collection from Headlands Arena box office on each event day. Please note that entry tickets will only be available for collection on the actual day for which they have been purchased.

Q. CAN I BRING FOOD AND DRINK INTO THE CONCERT?
A. Food and drink cannot be brought into the arena, however, we have various concession stands within the arena.

Q. CAN I BRING A BAG INTO THE ARENA?
A. Yes, however bags are subject to searches and MUST be A4 size or smaller. Any bags larger than A4 will not be admitted into the arena. There is no facility to store bags at the venue.

Q. I AM DISABLED IS THERE A DEDICATED WHEELCHAIR ONLY AREA?
A. Yes, accessed with an accessible area ticket.

Q. IS THERE ANY SEATING?
A. There is no seating available in the main arena. The is limited seating available in the VIP area.

Q. CAN I BRING A MOTORISED SCOOTER INTO THE ARENA?
A. No motorised scooters will be permitted into the arena.

Q. ARE DOGS ALLOWED?
A. Dogs are not permitted into the arena. (except guide/assistance dogs)

Q. DO PEOPLE AGE 14 AND UNDER NEED TO BE ACCOMPANIED BY AN ADULT?
​A. Yes, under 14s must be accompanied by an adult.

Q. HOW DO I KEEP UPDATED WITH NEWS OF THE EVENT?
A. Please check back to this website for news on the event or download the App.

Q. ARE DOGS ALLOWED?
A. Dogs are not permitted into the arena. (except guide/assistance dogs)

Q. DO PEOPLE AGE 14 AND UNDER NEED TO BE ACCOMPANIED BY AN ADULT?
​A. Yes, under 14s must be accompanied by an adult.

Q. HOW DO I KEEP UPDATED WITH NEWS OF THE EVENT?
A. Please check back to this website for news on the event or download the App.

Q. WILL THERE BE SUPPORT ACTS?
A. Yes.

Q. WHERE IS THE NEAREST TRAIN STATION?
A. The nearest local train station is Blackpool North. More train information is available here www.nationalrail.co.uk

Q. ARE BUS SERVICES OPERATING?
A. Buses will be operating a timetable found here: http://www.blackpooltransport.com/services/bus-services

Q. WILL THERE BE OFFICIAL MERCHANDISE ON SALE?
A. Official merchandise will be on sale (when available).

Q. IS THERE A DRESS CODE IN THE VIP MARQUEE?
A. Smart/casual.

Q. WHERE ARE MY TICKETS?
A. Tickets will be posted out a minimum of 2-3 weeks before the date of the event. We cannot answer questions regarding tickets and delivery; you will need to contact the company you booked your tickets with.

Q. WHAT ARE THE ARRANGEMENTS FOR CAR PARKING?
A. Car parks are available across Blackpool. The nearest car parks are Central Car Park, Talbot Rd Car Park and Houndshill Shopping Centre Car Park. Please check their opening times directly.

Q. WILL WIFI BE AVAILABLE IN THE VIP MARQUEE?
A. Wi-Fi will not be available.

Q. ARE CHILDREN ALLOWED IN THE VIP MARQUEE?
A. Yes, however, under 14s must be accompanied by an adult.

Q. CAN I TAKE MY DRINKS FROM VIP OUT INTO THE EVENT ARENA?
A. Drinks can be taken into the golden circle.

SAFETY INFORMATION

Your safety is our priority and we’ve put in place all necessary measures to maximise public safety, working closely with local authorities and the police at the highest level. We ask that you also play a part in keeping the festival safe and secure.

All festival goers will be subject to searches of their bags (which MUST be under A4 in size) and their person.  Please be patient if there are longer queues than normal. We request that you cooperate with any security requests and searches.

CCTV RECORDING IS IN OPERATION THROUGHOUT THE FESTIVAL SITE FOR PUBLIC SAFETY AND CRIME PREVENTION.

BAG SEARCHES AT ARENA ENTRANCE

We strongly advise you do not bring a bag into the Arena as there will be long queues while all bags are searched. If you do wish to bring a bag into the Arena please ensure that it is no bigger than A4 sized 8.27”x11.69”.

THERE IS NO RE-ADMITTANCE TO THE EVENT

THIS IS A NO SMOKING VENUE (INCLUDING E-CIGS)

AGE RESTRICTIONS
We welcome all ages to the festival. We anticipate a large number of people in attendance and due to the sound level, it is up to the parent/guardian’s discretion if they wish to bring a young child to the event. Anyone 13 and under must be accompanied by a ticket holder over 18 years old at all times.

Please bring ID if you look under 21 years old and remember that legally there is no automatic right to be served alcohol. Service is always at the discretion of the licensee for whatever reason they decide, and the licensee is under no obligation to explain the reason.

WHAT YOU CAN AND CAN’T BRING

There will be no receipts issued for any confiscated/surrendered items. 

ANY ITEM DEEMED DANGEROUS OR UNACCEPTABLE AT THE DISCRETION OF SECURITY WILL BE CONFISCATED OR YOU WILL NOT BE ALLOWED ENTRY

The following items are not allowed to be brought into the site by ticket holders:
ALCOHOL
FOOD AND DRINK (UNLESS ACCOMPANIED BY MEDICAL PROOF OF NECESSITY)
BAGS OVER A4 SIZE
ANY GLASS
ILLEGAL SUBSTANCES
UNIDENTIFIABLE SUBSTANCES
PORTABLE LASER EQUIPMENT AND LASER PENS
REFLECTIVE JACKETS AND UNOFFICIAL TABARDS
ANY GOOD FOR UNAUTHORISED TRADING
ANY ITEMS WHICH MAY REASONABLY BE CONSIDERED FOR USE AS A WEAPON
ANY ITEM WHICH MAY CAUSE DAMAGE, OFFENCE OR DISRUPTION TO ANY OTHER PERSON
AEROSOLS
AIRHORNS AND MEGAPHONES
DRONES
ANIMALS OTHER THAN GUIDE DOGS, HEARING DOGS OR ASSISTANCE DOGS
AUDIO RECORDERS
CANS
UNAUTHORISED PROFESSIONAL FILM OR VIDEO EQUIPMENT
UMBRELLAS
MOTORISED SCOOTERS

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